Appeal number: EA/2019/ 0165/GDPR
FIRST-TIER TRIBUNAL
GENERAL REGULATORY CHAMBER
INFORMATION RIGHTS
AILEEN LEES Applicant
- and -
THE INFORMATION COMMISSIONER Respondent
TRIBUNAL: JUDGE MOIRA MACMILLAN
Determined on the papers, the Tribunal sitting in Chambers on 9 March 2020
© CROWN COPYRIGHT 2019
DECISION
1. The application is refused.
5 REASONS
2. The Applicant applied to the Tribunal for an Order to Progress her Complaint
under s. 166 of the Data Protection Act 2018 (“DPA 2018”).
3. In her Notice of Appeal form dated 8 May 2019, the Applicant relies on grounds
that the Commissioner has not responded to her complaint against a data controller and
10 she is therefore in breach of her statutory duties.
4. The Information Commissioner’s Response dated 27 June 2019 relies on grounds
of opposition that the Commissioner has since responded appropriately to the
Applicant’s complaint, so there no basis for making the Order sought.
5. The parties and the Tribunal agreed that this matter was suitable for determination
15 on the papers in accordance with rule 32 of The Tribunal Procedure (First-tier Tribunal)
(General Regulatory Chamber) Rules 2009, as amended. The Tribunal considered an
agreed open bundle of evidence comprising 41 pages, including submissions made by
both parties.
The Law
20 6. Section 166 of the DPA 2018 creates a right of application to the Tribunal as
follows:
Orders to progress complaints
(1) This section applies where, after a data subject makes a complaint under
25 section 165 or Article 77 of the GDPR, the Commissioner—
(a) fails to take appropriate steps to respond to the complaint,
(b) fails to provide the complainant with information about progress on
the complaint, or of the outcome of the complaint, before the end of the
period of 3 months beginning when the Commissioner received the
30 complaint, or
(c) if the Commissioner's consideration of the complaint is not concluded
during that period, fails to provide the complainant with such information
during a subsequent period of 3 months.
(2) The Tribunal may, on an application by the data subject, make an order
35 requiring the Commissioner—
2
(a) to take appropriate steps to respond to the complaint, or
(b) to inform the complainant of progress on the complaint, or of the outcome of
the complaint, within a period specified in the order.
(3) An order under subsection (2)(a) may require the Commissioner—
5 (a) to take steps specified in the order;
(b) to conclude an investigation, or take a specified step, within a period
specified in the order.
(4) Section 165(5) applies for the purposes of subsections (1)(a) and (2)(a) as it
applies for the purposes of section 165(4)(a).
10 7. The “appropriate steps” which must be taken by the Information Commissioner
is further defined by s. 165 (5) DPA 2018 as investigating the subject matter of the
complaint “to the extent appropriate” and keeping the complainant updated as to the
progress of inquiries.
8. The powers of the Tribunal in determining a s. 166 application are limited to those
15 set out in s. 166 (2). In Order to exercise them, the Tribunal must be satisfied that the
Commissioner has failed to progress a complaint made to her under s. 165 DPA 2018.
The jurisdiction to make an Order is limited to circumstances in which there has been
a failure of the type set out in s. 166 (1) (a), (b) and (c).
The Evidence
20 9. I have considered carefully the agreed bundle of evidence. This shows that the
Applicant made a complaint to the Information Commissioner on 21 September 2018,
repeated on 18 January 2019, about marketing information she had received from The
Co-operative Insurance. The Commissioner acknowledged receipt of the complaint on
18 January 2019. She then failed to send any further response to the Applicant prior to
25 the Application being lodged with the Tribunal on 8 May 2019. The Commissioner
subsequently responded to the Applicant on 16 May 2019 and sent a final response on
26 June 2019.
Submissions
10. The Applicant’s grounds are that the Commissioner has failed to comply with her
30 statutory obligations because she has failed to respond to her complaint within the
required 3-month period.
11. The Commissioner accepts that her substantive response to the Applicant’s
complaint fell outside the 3-month timeframe stipulated by s. 166 DPA 2018. However,
she submits that she has since taken appropriate steps to respond to the Applicant’s
35 complaint and that there is no longer an Order for the Tribunal to make under s. 166
DPA 2018.
3
Conclusion
12. I have concluded that the Information Commissioner took appropriate steps to
respond to the Applicant’s complaint on 16 May 2019 and 26 June 2019. Although her
first substantive response was outside the 3-month statutory timeframe, she has since
5 remedied this oversight. I am not persuaded that there has been a failure on the
Commissioner’s part to address the matters in s. 166 (1) (b) and (c).
13. I find conclude that there is no basis for making an Order under s. 166 (2) DPA
2018 on the facts of this case.
14. For these reasons, the application is refused.
10 (Signed)
MOIRA MACMILLAN DATE: 9 March 2020
4