In the matter of the General Data Protection Regulation
DPC Complaint Reference:
IMI Reference:
In the matter of a complaint, lodged by with the Commission Nationale de
l'Informatique et des Libertés (France DPA) pursuant to Article 77 of the General Data Protection
Regulation, concerning Twitter International Unlimited Company
Record of Amicable Resolution of the complaint and its consequent withdrawal pursuant to
Section 109(3) of the Data Protection Act, 2018
Further to the requirements of EDPB Guidelines 06/2022 on the practical implementation of
amicable settlements Version 2.0 (adopted on 12 May 2022)
RECORD OF AMICABLE RESOLUTION FOR THE
PURPOSE OF EDPB GUIDELINES 06/2022 ON THE
PRACTICAL IMPLEMENTATION OF AMICABLE
SETTLEMENTS VERSION 2.0
(ADOPTED ON 12 MAY 2022)
Dated the 3rd day of November 2023
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, Ireland
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Background
1. On 16 November 2021, (“the Data Subject”), represented by their legal
guardian, lodged a complaint pursuant to Article 77 of the GDPR with the Commission
Nationale de l'Informatique et des Libertés (“the Recipient SA”) concerning Twitter
International Unlimited Company (“the Respondent”).
2. In circumstances where the Data Protection Commission (“the DPC”) was deemed to be the
competent authority for the purpose of Article 56(1) of the GDPR, the Recipient SA transferred
the complaint to the DPC on 12 December 2022.
The Complaint
3. The details of the complaint were as follows:
a. The Data Subject contacted the Respondent on 3 November 2021, seeking the erasure
of a total of ten (10) Tweets from the Twitter platform, which had been uploaded by
third-party users, pursuant to Article 17 of the GDPR.
b. On 16 November 2021, the Respondent replied to the Data Subject rejecting their
request for erasure on the basis that the content in question was not judged to be
posted in violation of the Respondent’s terms of use or privacy policy.
c. As the Data Subject was not satisfied with the response received from the
Respondent, the Data Subject lodged a complaint with the Recipient SA.
Action taken by the DPC
4. The DPC, pursuant to Section 109(4) of the Data Protection Act, 2018 (“the 2018 Act”), is
required, as a preliminary matter, to assess the likelihood of the parties to the complaint
reaching, within a reasonable time, an amicable resolution of the subject-matter of the
complaint. Where the DPC considers that there is a reasonable likelihood of such an amicable
resolution being concluded between the parties, it is empowered, by Section 109(2) of the
2018 Act, to take such steps as it considers appropriate to arrange or facilitate such an
amicable resolution.
5. Following a preliminary examination of the material referred to it by the Recipient SA, the DPC
considered that there was a reasonable likelihood of the parties concerned reaching, within a
reasonable time, an amicable resolution of the subject matter of the complaint. The DPC’s
experience is that complaints of this nature are particularly suitable for amicable resolution in
circumstances where there is an obvious solution to the dispute, if the respondent is willing
to engage in the process. In this regard, the DPC had regard to:
a. The relationship between the Data Subject and Respondent (being, in this case, an
individual consumer and a service provider); and
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b. The nature of the complaint (in this case, an unsuccessful attempt by the Data Subject
to exercise their data subject rights).
6. While not relevant to the assessment that the DPC is required to carry out pursuant to Section
109(4) of the 2018 Act, the DPC also had regard to EDPB Guidelines 06/2022 on the practical
implementation of amicable settlements Version 2.0, adopted on 12 May 2022 (“Document
06/2022”), and considered that:
a. the possible conclusion of the complaint by way of amicable resolution would not
hamper the ability of the supervisory authorities to maintain the high level of
protection that the GDPR seeks to create; and that
b. such a conclusion, in this case, would likely carry advantages for the Data Subject,
whose rights under the GDPR would be vindicated swiftly, as well as for the controller,
who would be provided the opportunity to bring its behaviour into compliance with
the GDPR.
Amicable Resolution
7. The DPC engaged with both the Data Subject and Respondent in relation to the subject matter
of the complaint. The DPC first engaged with the Respondent on this matter on 18 May 2023,
and in its response to the DPC of 1 June 2023, the Respondent advised that, following further
review, the Tweets in question had been removed from the platform.
8. On 7 June 2023, the DPC wrote to the Data Subject via the Recipient SA, seeking their views
on the action taken by the Respondent. In this correspondence, the DPC requested a reply,
within a stated timeframe. The DPC received a response from the Data Subject on 14 June
2023. In this response, the Data Subject advised that they were agreeable to the amicable
resolution of their complaint, provided one further identified Tweet could also be removed
from the Respondent’s platform.
9. The DPC engaged with the Respondent in relation to the further identified Tweet on 15 June
2023. In its response of 27 June 2023, the Respondent agreed to remove the further identified
Tweet from its platform.
10. On 3 July 2023, the DPC wrote to the Data Subject via the Recipient SA, seeking their views on
the latest action taken by the Respondent. In this correspondence, the DPC noted that the
Data Subject had agreed to the amicable resolution of their complaint, on the basis the
remaining Tweet was removed, which the Respondent had now confirmed. This letter issued
to the Data Subject on 3 August 2023, and on 25 August 2023, the Recipient SA confirmed to
the DPC that no response had been received from the Data Subject.
11. On 1 September 2023, and in light of the foregoing, the DPC wrote to the Recipient SA noting
that the DPC considered the complaint to have been amicably resolved and withdrawn in
accordance with section 109(3) of the Act and that it would conclude the case and inform the
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Respondent. On 18 September 2023, the Recipient SA confirmed receipt of the DPC’s
correspondence, which had advised that the complaint was deemed withdrawn.
12. In circumstances where the subject matter of the complaint has been amicably resolved, in
full, the complaint, by virtue of Section 109(3) of the 2018 Act, is deemed to have been
withdrawn by the Data Subject.
Confirmation of Outcome
13. For the purpose of Document 06/2022, the DPC confirms that:
a. The complaint, in its entirety, has been amicably resolved between the parties
concerned;
b. The agreed resolution is such that the object of the complaint no longer exists; and
c. Having consulted with the supervisory authorities concerned on the information set
out above, as required by Document 06/2022 the DPC has now closed off its file in
this matter.
14. If dissatisfied with the outcome recorded herein, the parties have the right to an effective
remedy by way of an application for judicial review, by the Irish High Court, of the process
applied by the DPC in the context of the within complaint.
Signed for and on behalf of the DPC:
_____________________________
Deputy Commissioner
Data Protection Commission
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