ADVISTA AS
Nydalsveien 36 Exempt from public disclosure:
Offl. § 13, jf. personopplysningsloven
0484 OSLO § 24 første ledd 2. punktum
Your reference Our reference Date
22/00194-19 05.06.2023
'Sui Generis' Decision - Advista AS
On 12 January 2022, the Spanish Agency for Data Protection (“Agencia Española de Protección
de Datos”, “Spanish SA”) shared with the Norwegian Data Protection Authority
(“Datatilsynet”, “us”, “our”) a complaint lodged by (the
“complainant”) againt Advista AS (“Advista”). The latter is a Norwegian company that, in
2021, used to operate the website teloos.es.
The complainant argued that Advista failed to respond to an erasure request they submitted
under Article 17 of the General Data Protection Regulation (“GDPR”). The request concerned
the complainant’s name, surnames and postal address, which in 2021 were available on
teloos.es.
Further to our inquiry, Advista informed us that the website teloos.es has since been closed and
that the data it included have been deleted. Advista also told us that they have no record of
having received an erasure request from the complainant. However, Advista claimed that it may
be that such request was not received due to the fact that the process that led to the closure of
the website started in 2021, and it is thus possible that the complainant submitted their request
through a form or an email address that were no longer in use at the time of the request. In any
event, the complainant’s personal data have been deleted as a result of the closure of the website
teloos.es.
Taking into account that the closure of the website has essentially mooted the issues raised in
the complaint and that supervisory authorities “should seek an amicable settlement with the
controller”, on 24 February 2023, the Spanish SA wrote a letter to the complainant to inform
them about the closure of the website teloos.es and to invite them to express any objections they
may have against the closure of the present case. The letter also informed the complainant that
if they will not respond to the letter within three weeks upon receiving it, we will consider that
the matter has been resolved to the complainant’s satisfaction and we will close the present
case.
Postal address: Office address: Phone: Ent.reg: Home page:
P.O. Box 458 Sentrum Trelastgata 3 +47 22 39 69 00 974 761 467 www.datatilsynet.no/en/
N-0105 OSLO N-0191 OSLO
In light of the above, and given that the complainant has not responded to the above-mentioned
letter within the set deadline, we consider that the subject matter of the complaint has been
investigated to the extent appropriate in accordance with Article 57(1)(f) GDPR, and that the
matter may be deemed to be resolved to the complainant’s satisfaction. We have therefore
decided to close the present case in accordance with Article 60(7) GDPR and the requirements
of Internal EDPB Document 06/2021 on the practical implementation of amicable settlements
(adopted on 18 November 2021).
Kind regards
Tobias Judin
Head of International
Luca Tosoni
Specialist Director
This letter has electronic approval and is therefore not signed
Copy to: Agencia Española de Protección de Datos
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